REIA administers the REIA National Principles of Conduct.  These underpin all State and Territory Institute members training programs, codes of conduct, and the REIA awards and accreditation programs.

The REIA National Principles of Conduct require:

  1. Agents to act in the best interests of their clients and in accordance with their instructions (except where it would be unreasonable or improper to do so)
  2. To act ethically, fairly and honestly when dealing with all parties.

The REIA National Principles of Conduct (2017) can be viewed here and are scheduled for review in 2022.

Report bad behaviour

Consumers with legitimate complaints are encouraged to contact their relevant State and Territory regulator.

If you have any questions, please email us.